What can be exchanged
- Stitched and ready-to-wear pieces, unworn and unwashed, with tags still attached.
- Unstitched cloth, provided it has not been cut.
- Anything that reached you damaged, mis-printed, or not the piece you ordered — tell us within 48 hours and we cover the courier both ways.
What cannot
- Unstitched cloth once it has been cut. A tailor cannot un-cut it and we cannot resell it — please confirm your measurements against the size guide before cutting.
- Anything worn, washed, altered or scented.
- Sale pieces, which are final. They are the last of a collection and there is nothing to exchange them for.
How to arrange one
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Message us within seven days
WhatsApp is fastest. Send your order number and a photograph of the piece as it arrived.
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We confirm what is available
Collections are small, so the same piece in another size may already be gone. We will tell you honestly rather than hold you waiting.
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Send it back
Courier it to the address we give you. Return courier is at your cost unless the fault was ours.
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We send the replacement
It goes out the day your parcel reaches us and passes a check.
Refunds
We exchange rather than refund, except where a piece arrived faulty or we sent the wrong thing — in those cases you get your money back in full, by bKash or bank transfer, within five working days of the piece reaching us.